# Storefront (browser) notes: stevemadden.com, 2026-11-06 (UTC 19:08 to 19:10)

Brief: women's black ankle boots, US 8, under $150, ZIP 10001. Product: KIMMENS BLACK, size 8, Black (variant 41577478553733).
Stop point reached: Shopify checkout (contact and delivery step). Nothing entered, no account, no payment.

## Log
1. 19:08:20 Homepage loaded. No cookie banner, popup, CAPTCHA or login wall. Cart icon already showed "1 item in cart" before any action (pre-existing cart state).
2. Search for "kimmens black" returned a "Just For You" carousel, not the product. Opened /products/kimmens-black directly.
3. Product page: size 8 selected, Add to cart (19:09:02). Cart drawer: 2 items, estimated total $143.94.
4. /cart shows two KIMMENS BLACK / 8 lines. Neither line was removed.
5. Delivery widget pre-filled ZIP 20149. Changed to 10001 in the estimate field only (Check Delivery). Updated to 10001.
6. Opened "Shipping & Returns" accordion on the product page.
7. Cart shows "Shipping To 10001".
8. Clicked "Check out without Protection" (19:10:33). Stopped at Shopify checkout.

## Obstacles
- Search does not surface the product; the direct URL works.
- Pre-existing cart item(s) from an earlier session, so the cart holds 2 identical size-8 lines ($143.94). The operator could not tell which line it added. Cart needs manual cleanup by the site owner or tester.
- Very large page snapshots; no bot blocks.

## Product and price (as seen)
- Title "KIMMENS Black Square-Toe Women's Ankle Boot", handle kimmens-black.
- List $119.95, now $71.97 (40% off). Badge "Back in Stock". Note: "Limited Time Price Drop! Price as Marked. Excluded from Additional Promotions."
- Size 8 radio present with no stock label. Size 12 shows "limited stock"; sizes 13 and 14 show "Back-Order".

## Availability and shipping
- Cart: one size-8 line shows "EXPECTED TO SHIP: 11/03/2026" and "BACKORDERED ITEM". The other size-8 line shows no notice. The date is already in the past (today is 2026-11-06), so it looks stale or misformatted.
- Cart: "Get it by Tue, Nov 10" with a 22-hour countdown; "Choose Two Day at Checkout".
- ZIP 10001 changed the displayed ZIP and "Shipping To" label. The delivery date did not change. No shipping cost or tax shown before checkout.
- Shipping protection is an optional $3.66 add-on (unchecked).
- Checkout: "Enter shipping address to view available shipping methods." Total $143.94, no tax shown. Checkout line: "EXPECTED TO SHIP: 11/03/2026", "Back-ordered items: 1".

## Returns
- Product page, under "Shipping & Returns" (not on the cart page). Quoted text:
  - "Orders placed November 1st through December 31st can be returned until January 31st 2027."
  - "...authorization requests must be made within 30 days from when your order is delivered."
  - "...there is a $6.95 per order return fee..."
  - "Clearance items and earring purchases cannot be returned or exchanged."
- The two windows appear side by side and the page does not say which applies.
- Footer links to /pages/returnpolicy (not opened). The checkout refund-policy page (linked from UCP) says "within 30 days of delivery" with no holiday extension.

## Checkout stop point
- URL: https://www.stevemadden.com/checkouts/cn/<session>/en-us (session key not recorded; no key= parameter seen).
- Express options (Shop, PayPal, Amazon Pay, Google Pay). Email field (empty). Optional mobile phone.
- Delivery: country US, name, address, apartment, city, state (pre-set, inferred from the earlier 20149 default), ZIP (empty, so 10001 did not carry over), phone.
- Payment: card selected by default, plus Shop Pay, PayPal, Klarna, Cash App Pay, Afterpay. Button "Pay now $143.94" (not clicked).